Thank You For Choosing Our Wholesale & Retail Online Business As Your Trusted Supplier. We Strive To Provide You With High-Quality Products And Excellent Customer Service. However, We Understand That There May Be Occasions When You Need To Cancel An Order Or Return A Product. To Ensure A Smooth And Hassle-Free Experience, Please Review Our Cancellation And Return Policy Outlined Below:

Order Cancellation:

  1. By placing an order and accomplishing the payment procedure, you accept and admit that you have confirmed the order. After the payment is processed, the cancellation request may not be accepted.
  2. To cancel your order, please contact our customer support team via email or phone, providing the order details such as order number, product name, and quantity maximum one hour after the payment.
  3. If you processed the payment not during the working hours, make sure you contact our support team within the first hour of the first working hour.
  4. If your cancellation request is received within the designated time frame, we might accept modifications in your order.
  5. In case of total cancellation of your order, all charges due the refunding will be deducted from the amount you paid and your remaining money will be via a suitable and applicable payment method.

Return Policy:

  1.  Product images are available on our website, you can ask for more details of the product before purchasing. When you place an order, please request photos and videos from us before the products are uploaded. All our products are checked before packaging and delivered to the transport company as checked.
  2. Since we offer international sales service, we cannot accept returns on products. You must make the order cancellation immediately after payment. Products are started to be produced after you create the order. The order in question is specially produced for you.
  3. SofaTurkey.com is not responsible for products damaged during transport.
  4. We endeavour to provide you with the best service. You can make your purchase decision together with our sales representative and send all questions to our sales team.

Refunds:

  1. Refunds will be made within seven (7) business days after order cancellation.
  2. Based on your consent, we can add the due amount as a credit to your account so that you can use it for your future orders.
  3. If you do not wish to use the due amount for your future orders and want a refund, the refund will be processed using an applicable payment method.
  4. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment processor.

Exceptions:

  1. Custom-made or personalized products are generally not eligible for cancellation or return unless they are “exclusively” damaged or defective beacuse of a mistake undertaken by SofaTurkey™.

We Kindly Request That You Carefully Check Your Order Before Confirmation And Thoroughly Inspect The Products Upon Delivery To Identify Any Issues Promptly. If You Have Any Questions Or Need Assistance Regarding Our Cancellation And Return Policy, Please Contact Our Customer Support Team, Who Will Be Happy To Assist You.
Please Note That This Cancellation And Return Policy Is Subject To Change Without Prior Notice. For The Most Up-To-Date Information, Please Refer To Our Website Or Contact Our Customer Support Team.
Thank You For Your Understanding And Cooperation. We Appreciate Your Business And Look Forward To Serving You Again In The Future.